• The Company won’t mind if you want to return anything or everything or if you simply don’t want the item purchased. You can get a full refund within seven days of purchase (in the state you received them, and in the original packaging.)

• Please return goods with a copy of the invoice and mention the reason for returning the items.

• Customer needs to return the item purchased via traceable delivery i.e. courier or registered post on his own expense to our address.

• Delivery Charges will not be refunded.

• In case, the item(s) is not as per the order placed, all delivery charges will be borne by the Company Stock in return or exchange case, even the parcel will be picked by the Company Stock via courier.

• Refund requests will be processed within 7 working days after receiving the return products.
All returns should be sent to https://www.gubcco.com/contact,  Treeshade, Kabwohe Hill, Kabwohe, Sheema, Uganda.

For further queries about exchanges and returns, contact us at
Email: info@gubcco.com

Call: 0782188904/0704601479 (Both lines on WhatsApp)

STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. SUBMIT YOUR REASON
If you wish to return or exchange any portion of your online order, please send reason of return on any of our phone/whatsapp number/helpline.
You will be required to resend the Item(s) back to us with reference to the order number received.
2. REPACK THE ITEM
Please make sure that the item(s) you wish to return, along with the Invoice are included with your return shipment.
3. SHIP TO
Customer needs to return the item via traceable delivery i.e. courier or registered post on his own expense to our address.